A global workplace-learning provider

The client

The client is a global workplace-learning provider, helping organisations build capability and drive performance.

Its work spans leadership development, compliance, onboarding and skills training, combining custom learning design, off-the-shelf content and learning platforms for organisations around the world. Delivering high-quality learning at that scale puts real demands on how work flows through the business.

The challenge

Producing bespoke and off-the-shelf learning to a consistently high standard, at pace and across many clients and formats, creates operational complexity. The goal was to raise the efficiency and scalability of learning production and delivery without diluting the quality that clients expect.

What we did

We assessed the learning operation to understand the root cause of the bottlenecks, then worked with the client's teams to redesign how programmes move from brief to build to delivery. As with every Mafi engagement, we embedded the new ways of working into day-to-day practice, so the improvements are owned internally and hold over time.

The result

A leaner, more scalable learning operation, producing and delivering programmes faster and at lower cost, while protecting the quality that sets the work apart.